Client Success Associate@ Fresh Prints

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Job Category: Work From Home- Full Time

Looking for Junior Operations Associate for FlyFlat - a Flight concierge and travel advisory company



Key Responsibilities:

  • Service incoming messages, emails from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.

  • Ensure proper documentation of all airline and department documentation is provided as required.

  • Search for flights using points, learn and implement various travel hacking techniques.

  • Flag and escalate trends and important customer issues to leadership and customer success teammates.

  • Accurately interpret air requirements utilizing a variety of sources.

  • Complete cross-functional and customer success specific tasks 

  • Seek opportunities to create special moments and surprise and delight moments for customers

  • Share and elevate customer success stories

Experience:

  • 0-2 years of experience working in customer experience, customer success, or customer service for a tech company, SAAS and/or startup

  • Excellent verbal and written communication skills 

  • Customer centric - you think about how to create better experiences for customers first

  • Ability to build relationships quickly and work well cross functionally with product and marketing teams and others

  • Detail-oriented and well organized, able to explain complex topics in a clear way

  • Strong interest and knowledge of loyalty industry, specifically with travel, airlines, and credit card programs

  • Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us

  • Access to a quiet distraction-free workspace with excellent internet connectivity

Compensation & benefits:

  • Work Schedule: Full Time, US shifts

  • Compensation: Monthly salary of $200 for the first month followed by Annual Salary of $5,400 (Approx. Rs 37,000 Per Month)

  • Paid vacation and sick time

How to Apply: Click Here to Apply 

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