Support Specialist (KYC/ATO)@ Revolut

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Job Category: Work From Home- Full Time 



About the Role:

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for a customer support superstar to join our team as a KYC/ATO Support Specialist. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What You’ll be Doing:

  • Helping our users with their onboarding experience via our in-app live chat

  • Analyzing KYC documents and processing data they possess

  • Representing Revolut online at all times

  • Collaborating with other teams across London, Moscow, Porto, and Lithuania to tackle any customer issue

What You'll Need:

  • Fluency in English with excellent communication skills

  • A Bachelor’s degree or equivalent

  • The ability to explain complex issues in an easy and understandable manner

  • Strong writing skills and great numeracy and IT skills

  • Strong attention to detail and analytical skills

  • Empathy and love for helping people

  • To be driven and self-motivated with a highly flexible team player attitude

  • A self-learning, independent problem-solving approach

Nice to Have:

  • Prior customer support experience

  • Fluency in multiple languages

How to Apply: Click Here to Apply 

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