Order Processing Support@Sophos

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Job Category: Work From Home- Full Time 

Role Summary:

  • Work with Regional OP TLs and L2s to process orders, Follow the wiki/Instruction on the mail/Check lists while processing the orders and ensure company policies are being adhered to at all times

  • Monitor Case queue/order queue throughout the day, any stuck orders to be reviewed and to be cleared with the help of TLs/L2s,

  • To be clear on the wiki instructions/Export Policy/Billings Policy/Global Order Processing Practices and any doubt to be cleared with the help of TLs/L2s.

  • Ensure on the Job behaviour and utilization of the company resource is in line with HR Policy

 What you will do:

  • Regularly reviews of Case queue and Orders queue and to clear any stuck order/Case with the help of Regional TL/L2s.

  • Regularly updating the Outside SLA Metrics, Case comments updating.

  • Follow the wiki/other instructions while processing the orders.

  • Follow the Export policy/billing policy while processing the orders without any deviation.

  • On the month end/Quarter End/Year end, please ensure that we plan our day as per the expectation of TL and leave after informing TL.

  • On Holiday/Month end, quarter end, year end, we need to ensure the skeleton staff in order to meet the business requirement and need to support TL positive as much as possible.

  • Ensure all your orders are processed within agreed SLAs.

  • Apart from orders, whatever is expected on a daily basis is fulfilled accordingly, for example, outside of SLA reason to be updated while processing the orders (missing ones within 48 hours), Case value/reason to be updated immediately.

  • Any planned leave first needs to be approved by TL, then the HR portal and calendar needs to be updated.

What you will bring:

  • Prior experience (1-2 years) in Sales order processing

  • Good team player skills

  • Should be able to work in a high volume and pressure environment as meeting deadlines are critical for this role.

  • Willingness to work in night shift

How to Apply: Click Here to Apply 

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