Merchant Care Specialist@ShipBob

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Job Category: Work From Home- Full Time 



What you’ll do:

  • Must be very effective in providing a resolution to the Merchants queries and issues.

  • Develop and maintain strong relationships with Merchants.

  • Be consistent with follow ups for all cases to ensure complete and timely resolution for the Merchants.

  • Creative problem solving and solution-oriented approach to handle Merchant issues leading to enhanced Merchant experience.

  • Escalate urgent issues timely, keeping positive Merchant experience at the centre of all such decisions.

  • Manage multiple applications and resources including contact management systems and knowledge bases.

  • Communicate effectively with Merchants and internal stakeholders.

  • Identify and share Merchant VOCs that can help improve overall Merchant experience.

  • Utilize all available SOPs, tools, and resources to ensure an exceptional Merchant experience on every interaction.

  • Must adhere to the Quality process and align with ensuring the highest level of Merchant experience while handling transactions.

  • Additional duties and responsibilities as necessary.

What you’ll bring to the table:

  • Very strong written and verbal English communication skills, including the ability to express oneself with confidence.

  • A highly motivated self-starter with an eagerness to learn and grow.

  • Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations.

  • Overall work experience of 3 – 5 years with at least 1 year in a similar role.

Reports to:  Manager, Merchant Care

Perks & Benefits:

  • Medical & Accidental Insurance

  • All Purpose Leave (casual & sick time): 12 days

  • Earned Leave: 15 days

  • Public Holiday: 12 days

  • Generous Maternity & Paternity Leave

  • Quarterly Wellness Day

  • Employee Assistance Program

  • Work From Home Allowance

  • Referral Bonus Program

  • Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

  • Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.

  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.

  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.

  • Be a Creative Problem Solver. As a start-up, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favourite” solution.

  • Be Safety Minded. It’s not just talk; it’s the way you work.

How to Apply: Click Here to Apply 

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