Customer Support Analyst@Haptik

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What we want to accomplish and why we need you?

Haptik is one of the world’s largest Conversational AI companies, having reached over 500+ million devices, and processed over 4+ billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 300+ member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. We are building bots for all sizes of Enterprises, big and small – come and join us! 

We are a full-stack conversational AI company from building products to delivering bots for our clients. 



What will you do every day?

As a Support Analyst, you will be working in a fast-paced agile environment where you will use your knowledge and understanding of Interakt's platform to research, and solve our customer’s queries with respect to Product and technical issues and ensure our users are delighted with their Interakt experience.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Solid Customer Support skills

  • Excellent at Query Resolution

  • Should have basic technical knowledge of SAAS based applications

  • Proficiency with computers, especially with CRM software, and good typing skills.

Requirements:

  • Responding to customer queries in a timely and accurate way, via WA, email or phone

  • Identifying customer needs and helping customers use specific features

  • Analyzing and reporting product discrepancies 

  • Monitor customer complaints on social media and reach out to provide assistance 

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Follow up with customers to ensure their issues (including basic technical) are resolved

  • Interpersonal skills to interact positively with clients who may be upset or stressed.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Job Category: Work From Home- Full Time 

How to Apply: Click Here to Apply 

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