Junior Operations Analyst @ Full Creative

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Job Category: Work From Home - Full Time 

Roles and Responsibilities:

  • Should be able to support Contact Centre's reporting requirement

  • Should be good at reading numbers, analysing trends, etc.

  • Should be able to ensure reporting is aligned with the strategic direction of the business

  • Should be able to identify and assess new Contact Centre reporting requirements and supporting technologies

  • Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process



Your Skills:

  • Should have basic understanding of Contact Centre Operations

  • MS Office - Excel - Basic Operation

  • Proactive approach on problem analysis and resolution

  • Should be able to plan and prioritize work

  • Willing to work based on shifts - 24/7

  • Experience 0-1 year

How to Apply: Click Here to Apply 

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