Ads Content Reviewer- VCC/Remote Location@ Amazon India

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Job Category: Work From Home -  Full Time 

Advertised On:  25th September 2022

Key Responsibilities Include:

1. Organic product Review: 

  • Review relevance between search query and organic products based on Content Guidelines

  • Check the relevance with quality and accuracy in detail

  • Analyse data and evaluate trends/ patterns

  • Recommend generic pattern to be translated into Rules

  • Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues

2. Training & Coaching

  • Coordinating training & mentoring sessions

  • Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase

  • Develop training material for the team and lead training and development for the team

3. Maintaining Updates & Documentation and Monitoring workflow

  • Escalating questions/issues from the team regarding the process and cascading updates to the team

  • Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents

  • Preparing weekly process reports & sending these out to the concerned people

  • Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations

4. Preferred Skills:

  • Requires strong computer skills, Microsoft Office Applications (Excel, PowerPoint and Word) to maintain reports and metrics

  • Should be flexible to work in night shifts and rotational weeks offs

  • Familiarity with online retail (e-commerce)

  • Strong background in web search and familiarity with various ways used for searching for information

  • Preferred Language

  • Proficient in English. Candidates must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension

Basic Qualifications:

  • Graduate degree in any discipline

  • Proficient in English language

  • Candidates must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension

  •  Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations 

  • Flexible to work in shifts and rotational week offs 

  • Ability to effectively and efficiently complete difficult goals or assignments

  • Strong interpersonal and communication skills 

  • Confident in using MS-office (especially Excel)

  • Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products 

Preferred Qualifications:

  • Advanced computer skills using a variety of programs are highly desired

  • Prior experience in online advertising preferred

How to Apply: Click Here to Apply 

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