Customer Support Intern - Learning @ Test Book

Job Category: Work From Home - Full Time Responsibilities: Interact with customers by phone, e-mail, or online chat concerning various care issues Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management Solicit cross-selling and up-selling opportunities within the customer care experience Tracking and reporting of relevant customer care performance metrics Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services Troubleshoot problems and coordinate with various internal departments to resolve problems Capturing and applying customer feedback Key Skills : Excellent communication skills Fluent in both English and Hindi Ability to multitask Attention to detail Ability to honour deadlines A proactive approach to support How to Apply: Click Here to Apply If it Helps U, Please Comment. It Motivates Me to Post More!