Customer Support Intern - Learning @ Test Book

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Job Category: Work From Home -  Full Time 

Responsibilities:

  • Interact with customers by phone, e-mail, or online chat concerning various care issues

  • Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management

  • Solicit cross-selling and up-selling opportunities within the customer care experience

  • Tracking and reporting of relevant customer care performance metrics

  • Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services

  • Troubleshoot problems and coordinate with various internal departments to resolve problems

  • Capturing and applying customer feedback

Key Skills : 

  • Excellent communication skills

  • Fluent in both English and Hindi

  • Ability to multitask

  • Attention to detail

  • Ability to honour deadlines

  • A proactive approach to support

How to Apply: Click Here to Apply 

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