Chat Support@ Full Creative

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Job Category: Work From Home - Full Time 

Advertised On:  29th September 2022

Roles and Responsibilities:

  • Handle customer queries primarily via web chat

  • Educate current customers and potential customers on products and services

  • Should be willing to handle customer escalations and calls when need persists

  • Achieve the KPI’S and objectives in the cadence set by the team

  • Building connection/rapport to personalise the chat conversation

  • Be an active and responsible team member in all aspects of work



Workspace Requirements:

  • Private workroom with the ambience to handle calls

  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere

  • Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN)

  • Power backup (if you have frequent power cut issues)

Requirements:

  • 1-2 years of experience in chat or customer facing roles

  • Exceptional oral and written communication skills

  • Passion towards amazing customer experience

  • Excellent typing skills including speed and accuracy

  • Ability to multitask and manage multiple conversations simultaneously

  • Willing to work in rotational night shifts

  • Flexibility to work in night shifts

  • Good analytical and interpretational skills

  • Attention to detail

How to Apply: Click Here to to Apply

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