Product Expert @ Full Creative

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 Job Category: Permanent Full Time Work from Home

Advertised On: 25th June 2022

Roles and Responsibilities:

  • Troubleshoot and replicate issues related to the product and resolve them

  • Comprehend creative solutions to handle queries from customers and give them an excellent level of service

  • Attention to detail while trying to figure out the issues and while collaborating with the internal teams

  • Have thorough knowledge of the product while continuously working towards the product’s improvement

  • Achieve the KPI’S and objectives in the cadence set by the team

  • Learn and develop problem solving skill sets for product improvement

  • Flexible and receptive to change for continuous product transformation

  • Workspace Requirements

  • Private workroom with the ambience to handle calls

  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere

  • Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN)

  • Power backup (if you have frequent power cut issues)



Requirements:

  • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)

  • Technical aptitude to troubleshoot application issues.

  • Passion towards amazing customer experience.

  • Good interpersonal skills.

  • Flexible to work 24/7.

  • Good documentation skills to keep track of issues and tickets.

  • Good knowledge on common apps and technologies in a professional environment.

How to Apply: Click Here to Apply 

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