Merchant Success Specialist@ShipBob

Job Category: Work From Home- Full Time What you’ll do: Consultation Understanding Merchant Needs and Goals. Upon account assignment, uncover what “success” means to a Merchant. Continually re-evaluate success criteria, needs, and goals of Merchants. Solutions Facilitating Merchant Growth and Success. Based on Merchant needs and success criteria, develop a dynamic action plan including deliverables by ShipBob and recommendations for Merchant to drive success. Adoption Drive Merchant Use of Key ShipBob Features. Marry Merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings. Risk Management Nip Issues in the Bud. Actively monitor merchant health and take quick and action to course-correct. Collaboration Involve Key Stakeholders and Teams. Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. Help dictate product and services road maps to deliver greater impact to ...