Customer Support Executive (Chat Support)@ Amber Student

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Job Category: Work From Home- Full Time 



Individual responsibilities:

  • Respond promptly and professionally to incoming customer inquiries on chat.

  • Maintain updated knowledge of the organization's products, services, and customer service policies.

  • Identify customer needs and help customers use specific features.

  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

  • Participate in training opportunities provided by the organization.

  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

  • Assign tickets to respective associates/managers.

  • Highlight discrepancies caused because of associate negligence,

  • Maintain necessary SLAs for the smooth functioning of the department.

  • Take total accountability for CSAT.

Skills required:

  • Customer orientation and ability to adapt/respond to different types of characters.

  • Excellent communication and problem-solving skills.

  • Ability to multitask, prioritize, and manage time effectively.

  • 2+ years of previous customer service experience is a plus.

  • A friendly and welcoming manner with clients and other members of the customer service team

  • Ability to explain complex concepts in a clear, straightforward manner to customers.

  • Strong command of written and verbal English.

  • Ability to maintain a calm and polite manner in stressful situations.

  • Willingness to cooperate with customers and management to resolve any issues.

  • Familiarity with our industry is a plus.

  • Patience when handling tough cases.

Qualifications:

  • Education level - Graduate

  • A minimum 60% is required in academics

How to Apply: Click Here to Apply 

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