Customer Onboarding Specialist@Fireflies

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Job Category: Work From Home- Full Time 

Responsibilities:

  • Planning of sales strategies, positioning in contrast to the competitors, and the demonstration of the business.

  • Providing demos to prospects and achieving conversions.

  • Highlight Firelfies.ai’s value by preparing and delivering product capacities through

  • Work independently with prospects/customer technical teams on implementing a complete solution, based on a series of business and technical reviews.

  • Liaising with Product Managers and cross-functional teams to provide customer feedback.

  • Coordinate and create technical solution documents for existing and new product features.

  • Stay up-to-date on relevant market trends and competitor landscapes.

Requirement:

  • 1-5 years of experience in customer onboarding or equivalent in a customer-facing role with a SaaS company.

  • Excellent communication and interpersonal skills to understand and translate customer requirements into product requirements.

  • A self-learner who can pick up skills with minimum support and have a curiosity about learning new concepts.

  • High proficiency in English with excellent written and oral skills is a must.

  • Willing to work in ANZ shift timings, and flexible with other time zones too. 

KPIs:

  • Demo to Win %

  • Improvement in Sales Cycle time for Recurring deals.

  • Demo to product Signups

Benefits:

  • Competitive comp & benefits

  • Work remotely anywhere in your respective country

  • Ability to move laterally within a team and grow rapidly

  • Paid time off and flexible leave policy

  • No boss culture

  • Flexible working hours

  • LGBTQ+ friendly

How to Apply: Click Here to Apply 

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