Support Specialist ( Social Media)@ Revolut

-

Job Category: Work From Home- Full Time 



About the Role:

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for a well-spoken & super creative individual to join our team as a Social Media Support Specialist. This role isn’t just about answering messages and comments quickly, this is about truly delivering “WOW” levels of service. We want fast acting problem solvers, not script readers. We want people to whom we can entrust the Revolut’s image built through our social media platforms.

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What You’ll be Doing?

  • Providing our users with an outstanding customer experience to make Revolut users feel secure whilst using our service

  • Collaborating with other teams internationally to tackle any customer issues

  • Managing and overseeing Revolut's social media accounts, like Facebook, Twitter, and TrustPilot

  • Monitoring and moderating Revolut Community page

  • Publicly representing the company in front of hundreds of thousands of users

  • Interacting with users via direct messages & assisting them with issues they stumble upon (both retail & business products)

  • Multi-tasking between social media platforms

What You'll Need:

  • Flawless English language skills

  • Experience with social media platforms

  • Prior customer support experience

  • Empathy and love for helping people

  • The ability to explain complex issues in an easy and understandable manner

  • Excellent communication skills

  • Strong attention to detail and analytical skills

  • Self-motivation, flexibility, and to be a team player

  • Self-learning, problem-solving skills

  • Strong writing skills and great numeracy and IT skills

Nice to have: 

  • Experience with leading your own successful profile on any social media platform

How to Apply: Click Here to Apply 

If It’s Helpful, COMMENT/SHARE.

Comments

Post a Comment

Popular posts from this blog

Human Resource Executive@ Samvedna Development Society

-
Image
Job Category: Work From Home- Full Time  Human Resources Associate - Samvedna Development Society (Remote) Are you a proactive and dedicated individual looking to kick-start your career in Human Resources? Join us at Samvedna Development Society as a Human Resources Associate and embark on an exciting journey to make a positive impact on our organization's growth and culture. This is a remote position, allowing you to work from the comfort of your preferred location.  Role and Responsibilities: As a Human Resources Associate, you will play a crucial role in assisting the HR team with various tasks related to policies, compliances, and employee engagement.  Your responsibilities will include: Assisting in the development, implementation, and communication of HR policies and procedures. Ensuring compliance with relevant employment laws and regulations to maintain a fair and equitable work environment. Collaborating with team members to on-board new employees effectively and...
Read more

Senior Associate - IP & Partnerships@Paytm

-
Image
Job Category: Work From Home-Full Time  About the Job: We are looking for an amazing addition to our Live Entertainment vertical who can help us to create, on-board & manage key tours, events, festivals & other forms of live entertainment across the country. Responsibilities: Creative & Strategic input to develop new IP’s & own brand health across existing IP’s & partnerships. Provide support for digital & in person experiences / projects by helping in PnLs, creating brand identity & managing brand health, and consumer marketing & working with sales teams to create branded solution opportunities. Provide field marketing experience, supporting the IPs, partnerships and sales leadership team. Understanding of the media landscape to market and promotional events across digital, ATL & BTL.  Requirements: 2-4 years of experience in a similar role Experienced in working with digital / on-ground IPs. Experience in working with sales teams to delive...
Read more

Content Writer@ Ditto

-
Image
 Job Category: Work From Home-  Full Time  Role and Responsibilities: Responsible for creating crisp pieces on finance, insurance, and business You'll be working directly with our SEO/Marketing Head to develop new and engaging content for Indian millennials Ability to simplify financial stories and putting them across in a way that is easy and entertaining to read Creating SEO optimized content with relevant keywords in collaboration with the SEO team Delivering high-quality pieces for Ditto's blog, email etc.  What do you need to apply for this position? Good command of the English Language Good storytelling skills The ability to create original pieces of content 1+ year of experience as an Editor, writer, or content creator or a fresher with an exceptional body of work A background in Finance or any experience in simplifying complex topics and presenting them in a way that is entertaining  Perks: Competitive salary and comprehensive health insurance Opportunit...
Read more