Customer Service Associate@Master Mavericks

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Job Category: Work From Home- Full Time 



Do Not Apply if you don't have US Calling Experience.

The Customer Service Associate is responsible for answering and managing incoming phone calls from security guards employed by our client. This role requires someone with excellent communication and problem-solving skills, who can handle a variety of questions related to schedules, clock-in information, post orders, and payroll. The ideal candidate will be empathetic and adept at handling irate callers, ensuring that issues are resolved in a professional and timely manner.

Key Responsibilities:

  • Answer incoming phone calls from security guards and ensure that each call is handled in a timely and professional manner.

  • Document details of each call, including caller information, reason for call, and any actions taken.

  • Address questions related to schedules, clock-in details, post orders, and other job-related inquiries.

  • Handle payroll inquiries, including addressing concerns about missing or incorrect pay.

  • Employ de-escalation techniques when faced with frustrated or irate callers.

  • Remain calm, empathetic, and professional, ensuring that the caller feels heard and valued.

  • Escalate calls when necessary, according to company guidelines.

  • Work closely with other departments, including payroll and scheduling, to resolve issues.

  • Provide feedback to management on recurrent issues or areas of improvement.

  • Update and maintain records related to phone interactions.

Qualifications:

  • High School Diploma or equivalent.

  • MUST have previous Experience in Fluently communicating with US Based Citizens

  • Strong verbal communication skills.

  • Ability to remain calm and composed under pressure.

  • Proficiency with basic computer software and the ability to quickly learn new systems.

  • Detail-oriented with strong organizational skills.

  • Demonstrated ability to handle sensitive information with discretion.

  • Problem-solver with a proactive approach.

  • Ability to multi-task in a fast-paced environment.

  • Team player with a positive attitude.

Salary: Up to 25,000 INR CTC per month

Job Location: 100% Remote (Work from Home)

Shift Timings: Night Shifts

 Click Here to Apply 

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