Customer Support Associate@ Recruiterflow

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Job Category: Work From Home- Full Time 



Job Timings: Rotational day and night shift

  • We are looking for multiple Customer Support Associates to assist our customers with technical problems when using our products and services.

  • Customer Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

  • To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

  • Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via support software (intercom), screen share or email.

  • Identify customer needs and help customers use specific features.

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share it with our Product, Sales and Marketing teams

Requirements:

  • Excellent communication and problem-solving skills

  • 1-3 years of experience in customer-facing role is mandatory

  • Experience as a Customer Success Specialist or Technical Chat Support role is a plus

  • Familiarity with SaaS software is a plus

  • ​​Experience with call and ticket logging applications 

  • Multi-tasking abilities

  • Patience when handling tough cases

  • Quick learner

How to Apply: Click Here to Apply 

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