Customer Success Specialist - India@Springworks

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Job Category: Work From Home- Full Time 

Salary: Rupees 8 Lakhs to 20 Lakhs Per Annum + Incentives



Role Overview:

As a Customer Success Specialist you will work with our Operations team to leverage our data to drive conversion improvements and provide key data-driven insights. We are looking for enthusiastic goal oriented candidates who are looking to drive a tonne of impact in early-stage start-ups and are excited about seeing their insights translate into actions quickly! The person will be handling all our products.

Responsibilities:

  • Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period

  • Provide product training to enable the customers to realize the potential

  • Identify product usage gaps and provide actionable solutions to the clients

  • Build value-based relationships with clients and create winners

  • Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach

  • Identify opportunities of upselling and cross-selling along with the Account Managers

  • Identify appropriate business use cases where it can be deployed

  • Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed

  • Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates

  • Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

  • Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders

  • Working cross-functionally with business teams to ensure development and implementation of programs as per timelines.

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

Requirements:

  • 1 to 3 years of work experience in a Customer Success role (preferably in a B2B SaaS or Tech Product based company)

  • A highly organized & responsive person who can multi-task with efficiency

  • Experience in defining requirements and using data and metrics to draw business insights

  • Exemplary written and verbal communication skills to work along with Global Customers

  • Has an exceptional ability to communicate and foster positive business relationships

  • Deep understanding of customers concerns and thoughts regarding the use of products

  • Displays a true passion for customers and for Customer Success

  • Knowledge of product integrations, API documents would be appreciated

About Company / Benefits:

  • Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000.

  • We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe!

  • Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights.

  • Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off.

  • Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes.

  • We'll reimburse your workstation trips, turning your travel dreams into reality.

  • We've got your lifestyle covered. Treat yourself with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we'll reimburse your internet expenses so you can stay connected wherever you go!

How to Apply: Click Here to Apply 

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