Customer Success Associate@KodeKloud

Job Category: Work From Home- Full Time Position Overview: As a Customer Support Executive, you will play a vital role in ensuring our customers have a seamless learning experience and receive excellent support throughout their journey. You will be responsible for addressing customer inquiries, troubleshooting technical issues, and providing guidance on course content, platform functionality, and general inquiries related to DevOps and cloud courses. Your main objective will be to deliver exceptional customer service and maintain high customer satisfaction levels. Responsibilities: Respond to customer inquiries via written channels such as email and live chat promptly and professionally. Provide technical support and troubleshoot course access, platform navigation, and account management issues. Guide customers in selecting appropriate courses based on their requirements and career goals. Assist customers in understanding complex DevOps and cloud concepts and provide clarification...