Desktop Support Associate Technician@ TTEC

-

Job Category: Work From Home- Full Time 



Roles and Responsibilities:

• Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting)

• Responsible for receiving / logging calls from customers as per specified norms

• Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients

• Responsible for handling all tickets across sites locally/remotely (Using remote tool) as per Global shift roster and guidelines

• Escalate and track the trouble-ticket progress with other support/next level teams to make sure the tickets are being resolved within agreed SLA time frame

• Responsible for proper shift handholding and handover process, all pending tasks/tickets should be given to next shift engineer with proper communication

• Responsible for support users from home whenever required to WFH

• Ready to work in different shifts including Night shift. (24x7 shifts)

Experience:

• Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.

• Responsible for desktop, laptop, network, server level1 troubleshooting & fix

• Patch and security configuration compliance (includes virus detection for server and client and latest definition update)

• Escalating the calls to vendor whenever required, analyze reports & recommend changes to process/technology wherever required

• Documentation of the problems to support a solution database for diagnostics and solution implementation. – E2E Case Management

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

• Establishes and maintains excellent customer rapport

• Handling of monitoring tools and first level analysis of alerts generated

• Handling Service requests such as Create/ Delete/ Modify mailbox & mailbox properties

• Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring

• Understand how connectivity is established between client and server application

• Responsible for multiple rollouts/release management whenever required

• Need to take customer calls when required

• Should be able work in different projects of IT

• High priority & E2E support to VIP users

• WFH support experience will be an added advantage

Skills Required:

• Escalation and liaison both within TTEC Internal & external Support Teams both.

• Patch and security configuration compliance (includes virus detection for server and client and latest definition update)

• Escalating the calls to vendor whenever required, analyze reports & recommend changes to process/technology wherever required, 

• Documentation of the problems to support solution database for diagnostics and solution implementation

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

• Establishes and maintains excellent customer rapport

• Handling of monitoring tools and first level analysis of alerts generated

• Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties

• Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring

• Understand how connectivity is established between client and server application

• Responsible for multiple rollouts/release management whenever required

• Need to take customer calls when required

• Should be able work in different projects of IT

• Should be having good understanding of new technologies and products

• Provide update to any issue whenever asked

• High priority & E2E support to VIP users

• Should be capable to support users from home whenever required to WFH

How to Apply: Click Here to Apply 

If It’s Helpful, COMMENT/SHARE.

Comments

Post a Comment

Popular posts from this blog

Human Resource Executive@ Samvedna Development Society

-
Image
Job Category: Work From Home- Full Time  Human Resources Associate - Samvedna Development Society (Remote) Are you a proactive and dedicated individual looking to kick-start your career in Human Resources? Join us at Samvedna Development Society as a Human Resources Associate and embark on an exciting journey to make a positive impact on our organization's growth and culture. This is a remote position, allowing you to work from the comfort of your preferred location.  Role and Responsibilities: As a Human Resources Associate, you will play a crucial role in assisting the HR team with various tasks related to policies, compliances, and employee engagement.  Your responsibilities will include: Assisting in the development, implementation, and communication of HR policies and procedures. Ensuring compliance with relevant employment laws and regulations to maintain a fair and equitable work environment. Collaborating with team members to on-board new employees effectively and...
Read more

Senior Associate - IP & Partnerships@Paytm

-
Image
Job Category: Work From Home-Full Time  About the Job: We are looking for an amazing addition to our Live Entertainment vertical who can help us to create, on-board & manage key tours, events, festivals & other forms of live entertainment across the country. Responsibilities: Creative & Strategic input to develop new IP’s & own brand health across existing IP’s & partnerships. Provide support for digital & in person experiences / projects by helping in PnLs, creating brand identity & managing brand health, and consumer marketing & working with sales teams to create branded solution opportunities. Provide field marketing experience, supporting the IPs, partnerships and sales leadership team. Understanding of the media landscape to market and promotional events across digital, ATL & BTL.  Requirements: 2-4 years of experience in a similar role Experienced in working with digital / on-ground IPs. Experience in working with sales teams to delive...
Read more

Online Tutor /Teacher @ Course Hero

-
Image
  Job Category: Permanent Work From Home - Freelancing Advertised On:  25th July 2022 How to Start: Create your Course Hero tutor account Provide basic info and select your tutoring subjects Upload your ID and academic credentials Get approved within 7 days and start tutoring! More often, you'll hear back from us within 1-3 business days. It may occasionally take us longer when demand is high or during the holidays Top tier tutors can earn around $1,500 per month. Actual earnings may vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors. No, you are not required to tutor for a certain amount of time or answer a minimum number of questions. This is an independent contractor position. However, the higher your rating, the more opportunities you'll receive to earn money Subjects Available to  Teach: Arts, Humanities, and Languages; Engineering and Technology; Business, maths, Science & Social Sciences ...
Read more