Support Specialist (Business)@Revolut

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Job Category: Work From Home- Full Time 

About the role:

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing:

  • Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service

  • Providing excellent customer service via our in-app live chat, phone, and email

  • Representing Revolut online at all times

  • Collaborating with other teams internationally to tackle customer issues

What you'll need:

  • Excellent English language skills, both verbal and written

  • A Bachelor’s degree or equivalent

  • 2+ year of customer support experience in financial services or banking , preferably with 1+ year assisting corporate customers (B2B)

  • Strong communication skills with the ability to simplify complex issues for easy understanding

  • Proficient numeracy, IT, and analytical skills

  • The ability to work effectively both independently and within a team

  • Strong time management skills, with the ability to prioritize tasks and meet targets

  • Cultural awareness and experience working with a diverse customer base

  • Stable, reliable, high-speed internet connection

Nice to have:

  • Fluency in multiple languages

  • A familiarity with the FinTech industry and related products

How to Apply: Click Here to Apply 

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