Data/Access Admin@ Alphanumeric

 Job Category: Work From Home- Part Time 

Reporting to the Clinical Help Desk Manager/Team Lead, the Data Administrative Analyst is responsible for processing client account data and requests for specific applications related to the Clinical Support help desk (CSHD). Using strong verbal and written communication skills, the analyst will provide efficient and courteous ticket processing and query response with the highest level of customer service.

• Manage client user data utilizing provided tools (i.e., account provisioning, deactivation, modification)

• Maintain technical proficiency with client tools

• Manage and organize workload based on priorities

• Suggest process improvements to improve quality and consistency

• Create and delete analyst accounts

• Verification of request sheet submission

• File paperwork as needed for auditing purposes.

• Contact clients where necessary to clarify processes

• Other duties as assigned

* THIS IS 100% WORK FROM HOME. WE ONLY ACCEPT CANDIDATES FROM THE INDIA. 

REQUIRED SKILLS / EXPERIENCE / EDUCATION / EXPECTATIONS

Why should I apply, you may ask?

• Fully remote and stable position, from wherever you want in India. 

• Working hours:    11:30 am to 3:30am IST -  The good news is that you can choose the 4 hours (consecutive) within that range. 

• Training shift:   5:30 pm to 2;30 am IST - we can be flexible here as well if you will only be available for 4 hours per day - we can adapt our training.  

• The maximum salary to offer is 161.54 INR gross per hour worked  (Part Time - 20 hours per week).

• Night differential pay of 12%

• Contract: Permanent

• Internet allowance of up to INR 1,850 (Subject to approval)

• Private health insurance

• Full training is provided and dozens of E-Learning courses are available

Required Technical Skills: 

• Proficient with Windows operating system and applications – email, online chat

• High proficiency with MS Office Suite, high-level MS Excel expertise

• Solid computer keyboarding, multiple monitors, and touchpad skills

• General understanding of various software and hardware Required Soft Skills:

• Fluency in English, spoken and written

• Strong attention to detail with a commitment to quality

• Exceptional organization, planning, and time management skills

• Excellent customer service orientation

• Proven ability to work under pressure and in a very fast-paced environment

• Ability to adapt based on rapidly changing client needs; a high level of flexibility is required

• Capacity to take initiative and think outside the box if necessary

• Must be able to communicate professionally in a written and verbal capacity

• Must be a team player and demonstrate a strong work ethic

Required Soft Skills:

• Fluency in English, spoken and written

• Strong attention to detail with a commitment to quality

• Exceptional organization, planning, and time management skills

• Excellent customer service orientation

• Proven ability to work under pressure and in a very fast-paced environment

• Ability to adapt based on rapidly changing client needs; a high level of flexibility is required

• Capacity to take initiative and think outside the box if necessary

• Must be able to communicate professionally in a written and verbal capacity

• Must be a team player and demonstrate a strong work ethic

Required Education and Experience: 

Business Administration or related field and a minimum of 1-year previous customer service experience preferably in a call centre environment and/or any equivalent combination of education and experience.

How to Apply: Click Here to Apply 

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