Virtual Customer Service-AP@ Amazon India

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Job Category: Work From Home- Full Time 

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.



Knowledge and Skills Required:

Communication Skills:

  •  Excellent communication skills (written and verbal)

  •  Ability to communicate correctly and clearly with all customers

  •  Excellent documentation skills

  •  Good comprehension skills ability to clearly understand and state the issues customers present

  •  Ability to concentrate follow customers issues without distraction to resolution

  •  Good composition skills ability to compose a grammatically correct, concise, and accurate written response

  •  Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  •  Ability to use a desktop computer system

  •  Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

  •  Excellent typing skills

  •  Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

  •  Demonstrates an ability to successfully navigate websites

  •  Demonstrates a proficient knowledge of email applications

  •  Demonstrates an ability to learn in various media

  •  Ability to successfully adapt to changes in the work environment

Customer Focus:

  •  Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment

  •  Ability to empathize with and prioritize customer needs

  •  Demonstrates interpersonal skills with a diverse customer base

  •  Demonstrates conflict resolution, negotiation, and de-escalation skills

  •  Demonstrates ownership to resolve challenging customer issues, escalating when necessary

  •  Ability to determine customer needs and provide appropriate solutions

  •  Maintain regular and reliable attendance, including the daily schedule as assigned

  •  Flexible with the working schedule; may be expected to work weekends, holidays and events

  •  Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  •  Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

  •  Ability to approach problems logically and rationally

  •  Action oriented and self-disciplined

  •  Organized and detail-oriented

  •  Ability to quickly and effectively prioritize work time in various departments to meet business need

  •  Ability to maintain composure in highly escalated situations

  •  Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required:

  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

How to Apply: Click Here to Apply 

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