Customer Support Agent@Tide

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 Job Category: Work From Home- Full Time 



What we’re looking for:

As a Customer Service Associate, you would be helping businesses across the UK to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

As a Member Support Agent you’ll be doing:

  • Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved

  • Juggling priorities to ensure that members get the best support experience

  • Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits

  • Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

What makes you a great fit:

  • You have excellent spoken and written English skills

  • You comfortable using industry tools like Zendesk, GSuite, and Jira

  • You are confident talking with our customers to help them get the most from their current account

  • You enjoy finding novel ways to solve difficult problems

  • You are always on the lookout for recurring issues and help create new workflows to solve them

  • You have really strong organizational skills

  • You have some experience working in customer service for the finance industry

  • You have some experience working in startups

  • You are able to support business in evening & night shifts

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

  • Competitive salary

  • Self & Family Health Insurance

  • Term & Life Insurance

  • OPD Benefits

  • Mental wellbeing through Plumm

  • Learning & Development Budget

  • WFH Setup allowance

  • 15 days of Privilege leaves

  • 12 days of Casual leaves

  • 12 days of Sick leaves

  • 3 paid days off for volunteering or L&D activities

How to Apply: Click Here to Apply 

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