Customer Onboarding Associate@inFeedo

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Job Category: Work From Home- Full Time 



Job description:

As the Customer Onboarding Associate, you'll be a part of the dynamic onboarding team at InFeedo. You will be largely responsible for project implementation, requirement gathering, documentation, and leading the customer through the entire implementation cycle which includes configuration, testing, launch, and post-implementation support. More details are below:

No. of positions: 1

What will you be doing?

  • Customer Onboarding: As part of a multi-member onboarding pod you will be responsible for ensuring high customer satisfaction scores by adherence to project plans, SLAs and delivering customer delight.

  • Product Launch: Discover all of the requirements for new inFeedo customers, establish the success criteria for implementations, and drive the project to completion.

  • Product Consultation and Adoption: Design and configure the appropriate solution, so that all requirements are met and that customer expectations regarding product use cases and functionality are fulfilled.

  • Project Management: Project manage different projects in their delivery lifecycle while being on top of all projects, effectively communicating with the customer stakeholders.

  • Stakeholder management: Act as a bridge between customer SPOCs and internal product/tech teams to manage expectations. Handling mid-market/SMB customers. 

  • Documentation: Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partners.

This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them with your simple, efficient, and caring communication.

Who will you work with?

  • Deepshikha, Bhavan , and of course the rest of the jovial inFeedo team

Requirements - Is this you?

  • Experience: 2-3 years of work experience in a fast-paced customer-facing role. You have experience with product implementation and handled onboarding projects of multiple customers simultaneously.

  • Qualification: Degree in Technology, Engineering or Computer Science

  • Critical Skills: Project management, Excel/Google sheets, Documentation

  • Managed and executed cross-functional projects within stringent timelines.

  • Confidently handled projects working directly with leaders of large enterprises.

Brownie Points:

  • B2B SaaS start-up experience

  • If you know Microsoft SQL and have exposure working with integrations, that will be a bonus :)

  • Alignment to our core values

What happens after you apply?

  • Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat.

  • Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

  • Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

  • Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo leadership team follows

If we mutually enjoy the 4 steps, we on-board you with a big smile! :)

How to Apply: Click Here to Apply 

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