Customer On boarding Engineer@ Digital Ocean

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Job Category: Work From Home- Full Time 



What You'll Be Doing:

Understanding the customer's needs: A Customer On boarding Engineer should be able to understand the customer's needs and requirements to ensure that the on boarding process meets those needs.

Communicating with the customer: A Customer On boarding Engineer should be able to communicate effectively with the customer to provide guidance and support during the on boarding process.

Coordinating with different teams: A Customer On boarding Engineer needs to work with various internal teams to ensure that the customer's needs are met, including sales, marketing, and technical support teams.

Providing technical guidance and product training: A Customer On boarding Engineer should be able to provide technical guidance and assistance to customers during the on boarding process. Conduct product demonstrations, product walk-through and training sessions to educate customers on the features and functionality of our platform.

Developing and implementing on boarding plans: A Customer On boarding Engineer should be able to develop and implement on boarding plans to ensure that the customer's needs are met, including training, documentation, and testing. Continuously improve and refine our on boarding processes and documentation to increase efficiency and customer satisfaction.

Resolving technical issues: A Customer On boarding Engineer should be able to identify and resolve technical issues that arise during the on boarding process.

Monitoring progress: A Customer On boarding Engineer should be able to monitor the customer's progress during the on boarding process and provide regular updates to internal teams.

Providing feedback: A Customer On boarding Engineer should be able to provide feedback to internal teams on ways to improve the on boarding process and customer experience.

What You'll Add to DO & Cloudways:

Education: A bachelor's degree in a relevant field, such as computer science, engineering, business, or a related field, is preferred.

Experience: Candidates with relevant work experience in customer support, customer success, or technical support roles are usually preferred.

Technical skills: Candidates should have a strong understanding of the product or service they will be on boarding customers onto. Additionally, familiarity with various Customer Success Metrics such as time-to-complete on boarding, lead qualification, churn, MRR (monthly recurring revenue), ARPU (average revenue per user), expansion, and advocacy, as well as best practices related to these metrics, is also desirable.

Communication skills: Candidates should have strong verbal and written communication skills. Strong ownership

Customer focus: Candidates should be able to understand and empathize with customers needs and requirements, and be committed to delivering an excellent customer experience.

Analytical skills: Candidates should have strong analytical skills and be able to identify trends and patterns in customer behaviour or usage data using the data given to them.

Collaboration skills: Candidates should be able to work collaboratively with internal teams, such as sales, marketing, product development, and customer support, to ensure that customer on boarding is successful.

  • A strong customer service mind-set and the ability to empathize with customers

  • The ability to ask effective questions to identify pain points and needs

  • The ability to manage and escalate customer issues as needed

  • Strong attention to detail and consultancy skills

  • Comfort with working with data and analysing metrics

  • A proactive approach to problem-solving

  • A desire for continuous learning and improvement

  • A strong sense of ownership and the ability to work well under pressure.

How to Apply: Click Here to Apply

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