Customer Service Quality Executive@Ditto

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Job Category: Work From Home- Full Time 



Roles and Responsibilities:

  • Call monitoring and provide actionable insight to improve current processes

  • Assist in developing, creating, and implementing quality processes

  • Gather information to help improve advisor performance

  • Provide feedback on the quality of advisor's recommendations

  • Develop customer support quality standards

Experience and Skills:

  • Experience of 0 - 2 years

  • Strong communication skills

  • Excellent customer service skills

  • Prior experience in the Insurance Domain will be an added advantage

  • Strong sense of ownership and leadership quality

  • Excellent listening and analytical skills

  • Ability to communicate and collaborate effectively

Please find the Application/Interview Process here: 

  • Should we like your application, we will send you a link via email to record a Short Video Resume. 

  • Please take the time to check your inbox and record the same as this process is mandatory. Post you sending us the video, the interviews would be as follows -

1. HR Introductory Call 

2. Task 1

3. Task 2

4. Final Managerial Round

Perks:

  • Remote work

  • Comprehensive health insurance coverage for you and your family

  • CTC - 4,51,600 LPA

How to Apply: Click Here to Apply 

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