Customer Success Associate@Wobot Intelligence Pvt Ltd

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Job Category: Work From Home-Full Time 

Experience : 1-3 Years



Responsibilities:

  • Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction

  • Establish a trusted and strategic advisor relationship to help drive the continued value of our product

  • Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team

  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

  • Maintain existing customer success metrics and data

  • Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them

  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

  • Facilitate interaction and workflow between project team members to ensure timely deliverables

  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members

  • Work with the sales and marketing team to develop case studies

Requirements:

  • Exceptional written and verbal communication skills.

  • Someone who is ready to take initiatives and is self-driven

  • Someone who is detail oriented

How do we work ?

  • Microsoft Teams is our go to tool for daily communication

  • We conduct daily standups and team meetings over Teams

  • We encourage open discussion and debate, and place tremendous value on ownership and founder mindset

  • We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.

  • We're distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours

  • We get together for a bi-weekly townhall and frequent destressing session with a certified healer!

Perks and Benefits :

  • 100% remote workplace model

  • Health Insurance

  • Top performers eligible for attractive equity options

  • Mental Health Consultations

  • Company sponsored upskilling courses

  • Growth Hours: 40 hours every year

  • The chance to give back with 40 hours for community causes

  • Fun company retreats twice a year

  • Access to a Financial Advisor

How to Apply: Click Here to Apply 

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