Associate Customer Advocate@Digital Ocean

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Job Category: Work From Home- Full Time 



What You’ll Be Doing:

  • Responding to tickets generated by our customers in a timely manner

  • Providing thoughtful, personalized communication to solve our customer’s issues

  • Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers

  • Quickly learning Digital Ocean products and adapting to rapid product, process, and policy changes

  • Working both collaboratively and independently within a team setting (we love Slack!)

  • Creating and updating knowledge based articles

  • Triaging, escalating, prioritizing, and following up with incidents or customer impacting events

  • Making informed decisions to solve issues that balance the needs of customer and company

  • Sharing best practices and improving your team while seeking the same in return

What You'll Add to Digital Ocean:

  • Excellent written and verbal communication skills

  • Share knowledge with our team and community

  • Passion for driving excellent customer experiences while providing critical account and billing expertise

  • Tenacity to overcome obstacles to achieve our goals and initiatives

  • Prior experience or knowledge of Escalation and Incident Management procedures

  • Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs

  • Identification with our brand and team culture

  • Self-motivated with a great sense of responsibility

  • Sound independent decision making

  • A keen eye for detail

  • The inclination to improve your skill set through training, personal development, and self-learning

  • Basic Understanding or knowledge of some cloud technical concepts like operating systems (Linux, Windows, macOS), web servers (Apache, Nginx), web development (HTML, CSS), or networking concepts

  • Experience supporting online customers, preferably in a cloud hosting environment

How to Apply: Click Here to Apply 

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