Customer Success Associate @Interview Kickstart

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Job Category: Work From Home - Full Time 

Responsibilities:

● Responsible for end to end handling of the assigned batches.

● Assisting students to complete - On boarding formalities

● Welcoming each student on call before the batch start date

● Tracking individual student progress for multiple cohorts as they move through IK’s

program and maximize completion rates

● Keeping dropouts and deferrals to a minimum by offering additional guidance & support

● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience

● Maintaining daily trackers, comfortable using Google Sheets, CRM etc.

● Communicating to students via calls, email, direct message, video, or a mix of

communication strategies.

● Mentoring & motivating students and connecting them to guidance coaches and career

coaches as and when required.

● Serve as the single point of contact for all students queries and concerns


Preferred Qualifications:  

  • 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role

  • Experience building out and tracking information in Excel and/or data collection

  • Experience working in operations, performance coaching, and/or program management is a plus

  • Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus 

  • Available to work evenings PST with some morning meetings PST (US Hours)

How to Apply: Click Here to Apply 

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