Customer Service Specialist (Hindi/ English) @ Binance

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Job Category: Work From Home - Full Time 

Responsibilities:

  • Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.

  • Handle customer enquiries, advice and suggestions via email, call or online tools.

  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

  • Handle customer complaints, any special cases or ad hoc tasks. 



Requirements:

  • Degree or Diploma and above.

  • Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.

  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.

  • Ability to work under pressure, strong communication skills and exceed beyond expectation.

  • Passionate for the customer service industry and can accept to work under different work shifts, including night shift.

  • Positive about the crypto industry.

Working at Binance:

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

  • Fast moving, challenging and unique business problems

  • International work environment and flat organisation

  • Great career development opportunities in a growing company

  • Possibility for relocation and international transfers mid-career

  • Competitive salary

  • Flexible working hours, Casual work attire

How to Apply: Click Here to Apply 

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