Content Reviewer - SSPA- VCC @ Amazon

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Job Category: Work From Home - Full Time 

Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.



Key responsibilities include:

1. Internet Advertiser Review

* Review ads for content quality based on Content Guidelines.

* Thoroughly check ad content with quality and accuracy.

* Approve or disapprove new and changed ad submissions based on policy guidelines.

* Analyse data and evaluate trends/ patterns.

* Recommend generic pattern to be translated into Rules.

* Writing customer-facing emails to address concerns and report issues.

* Troubleshooting issues related to Advertisers.

2. Training & Coaching

* Coordinating training & mentoring sessions

* Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.

* Coaching IARs towards improvement where necessary

* Offering "remedial" instruction in tool usage and other topics as required

3. Maintaining Updates & Documentation and Monitoring workflow

* Escalating questions/issues from the team regarding the process and cascading updates to the team

* Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents

* Preparing weekly process reports & sending these out to the concerned people

* Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand-ups, updates and escalations

4. Review & Maintain internal process quality -

* Maintaining high internal quality of the processes by performing quality audits

* Providing specific & timely feedback to policers on errors & trends

* Act as SMEs for processes on the floor

* Should be flexible to work in night shifts and rotational weeks offs

This VCC/Remote work location.

How to Apply: Click Here to Apply 

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