Chat Support @ Full Creative

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Job Category: Work From Home - Full Time 



Roles and Responsibilities:

  • Handle customer queries primarily via web chat.

  • Educate current customers and potential customers on products and services.

  • Should be willing to handle customer escalations and calls when need persists.

  • Achieve the KPI’S and objectives in the cadence set by the team.

  • Building connection/rapport to personalize the chat conversation.

  • Be an active and responsible team member in all aspects of work.

Workspace Requirements:

  • Private workroom with the ambience to handle calls.

  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

  • Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).

  • Power backup (if you have frequent power cut issues).

Requirements:

  • 1-2 years of experience in chat or customer facing roles.

  • Exceptional oral and written communication skills.

  • Passion towards amazing customer experience.

  • Excellent typing skills including speed and accuracy.

  • Ability to multitask and manage multiple conversations simultaneously.

  • Willing to work in rotational night shifts.

  • Flexibility to work in night shifts.

  • Good analytical and interpretational skills.

  • Attention to detail.

How to Apply: Click Here to Apply 

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