HR Contact Centre Associate @ Amazon

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Job Category: Work From Home -  Full Time (Temporary)

Advertised On: 8th  August 2022

This is a seasonal position with an anticipated assignment of 6-7 months, subject to business needs

Job Description:

  • Serve as the first point of contact for leave, disability, and accommodation related questions

  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus

  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved

  • Build customer trust through empathetic personalized conversations

  • Receive queries via phone and log contacts into the shared service case management system

  • Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes

  • Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs

Basic Qualifications:

  • Bachelor's degree; Master's degree a plus

  • 1+ years of contact centre, customer service, human resources or equivalent experience

  • Proven ability using Microsoft Office skills and other computer or internet based programs

  • Demonstrated proficiency handling customer contacts, queries and resolutions

  • Proven ability to manage customer contacts in a fast paced environment

  • Proven ability to adjust to constantly changing workloads

  • Proven ability to follow existing processes with high attention to detail

  • Proficient in English, both verbal and written

Preferred Qualifications:

  • 2+ years of Contact Centre, Customer Service, Human Resources or equivalent experience

  • Basic US legislation Leave of Absence and Accommodations knowledge

  • Previous experience working with Salesforce or similar programs

  • 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan

  • Knowledge of US federal and state leave and disability laws

  • Previous HR experience

  • Proven ability to manage customer contacts in a fast paced environment

  • Proven ability to adjust to constantly changing workloads

  • Proven ability to follow existing processes with high attention to detail

How to Apply: Click Here to Apply 

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