Customer Service Executive (Voice) @ HSBC

-

Job Category: Work From Home -  Full Time 

Advertised On: 4th  August 2022 & Last Date to Apply is 17th August 2022

What you will do:

  • Acquire and update knowledge on procedures on products

  • Receive or make calls from or to customers (internal & external)

  • Provide information to customers based on requests made

  • Use Call model effectively and work within Collections MOS Framework

  • Exhibit ownership of the business

Customers/Stakeholders

  • Build rapport with customers

  • Ensure that the productivity and quality levels are achieved as per the standards set for the process

  • Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to Satisfy the customer

  • Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally

  • Delight internal and external customers

Leadership & Teamwork

  • Support achievement of team objectives

  • Participate in development of cohesive teams

  • Foster development of co-workers

  • Contribute to the creation of a supportive work environment driven by people centric values

  • Build professional relationships with colleagues in other areas

Operational Effectiveness & Control:

  • Ensure that each call / work is completed in accordance with established procedures and standards.

  • Identify and escalate potential showstoppers

  • To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes

Requirements: 

  • Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position

  • Ability to speak and understand English fluently

  • Ability to write business letters and reports

  • Excellent conversational/ telephone skills

  • Ability to learn quickly, retain and transfer knowledge appropriately

  • Ability to understand and interpret numeric data

  • Flexibility to work in shifts

  • Ability to build rapport with and relate to a wider range of people

How to Apply: Click Here to Apply 

If U Like the Post, May Comment & Share!

Comments

Post a Comment

Popular posts from this blog

Human Resource Executive@ Samvedna Development Society

-
Image
Job Category: Work From Home- Full Time  Human Resources Associate - Samvedna Development Society (Remote) Are you a proactive and dedicated individual looking to kick-start your career in Human Resources? Join us at Samvedna Development Society as a Human Resources Associate and embark on an exciting journey to make a positive impact on our organization's growth and culture. This is a remote position, allowing you to work from the comfort of your preferred location.  Role and Responsibilities: As a Human Resources Associate, you will play a crucial role in assisting the HR team with various tasks related to policies, compliances, and employee engagement.  Your responsibilities will include: Assisting in the development, implementation, and communication of HR policies and procedures. Ensuring compliance with relevant employment laws and regulations to maintain a fair and equitable work environment. Collaborating with team members to on-board new employees effectively and...
Read more

Senior Associate - IP & Partnerships@Paytm

-
Image
Job Category: Work From Home-Full Time  About the Job: We are looking for an amazing addition to our Live Entertainment vertical who can help us to create, on-board & manage key tours, events, festivals & other forms of live entertainment across the country. Responsibilities: Creative & Strategic input to develop new IP’s & own brand health across existing IP’s & partnerships. Provide support for digital & in person experiences / projects by helping in PnLs, creating brand identity & managing brand health, and consumer marketing & working with sales teams to create branded solution opportunities. Provide field marketing experience, supporting the IPs, partnerships and sales leadership team. Understanding of the media landscape to market and promotional events across digital, ATL & BTL.  Requirements: 2-4 years of experience in a similar role Experienced in working with digital / on-ground IPs. Experience in working with sales teams to delive...
Read more

Online Tutor /Teacher @ Course Hero

-
Image
  Job Category: Permanent Work From Home - Freelancing Advertised On:  25th July 2022 How to Start: Create your Course Hero tutor account Provide basic info and select your tutoring subjects Upload your ID and academic credentials Get approved within 7 days and start tutoring! More often, you'll hear back from us within 1-3 business days. It may occasionally take us longer when demand is high or during the holidays Top tier tutors can earn around $1,500 per month. Actual earnings may vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors. No, you are not required to tutor for a certain amount of time or answer a minimum number of questions. This is an independent contractor position. However, the higher your rating, the more opportunities you'll receive to earn money Subjects Available to  Teach: Arts, Humanities, and Languages; Engineering and Technology; Business, maths, Science & Social Sciences ...
Read more